At The Brand Box, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting our team. This Privacy Policy explains what information we collect, how we use it, and the measures we take to protect it.

1. Information We Collect

When you browse our website, contact us, or place an order, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase details
  • Payment and transaction information
  • Product preferences and enquiries
  • Information submitted through contact forms
  • IP address and basic device or browser information
  • Website usage and browsing information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

The Brand Box may use your information to:

  • Process and fulfill your orders
  • Arrange product delivery
  • Confirm your purchases and provide order updates
  • Respond to questions and customer enquiries
  • Provide customer support
  • Process payments through applicable payment providers
  • Improve our website, products, and customer experience
  • Maintain website security and prevent fraudulent activity
  • Send promotional communications where you have provided appropriate consent

3. Payment Information

Payments may be processed through third-party payment providers or other available payment methods.

The Brand Box does not intend to retain complete payment card information on its own servers. Payment information may be handled directly by the relevant payment service provider according to its own security and privacy practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Understand website usage
  • Improve website performance
  • Provide a smoother shopping experience

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing Your Information

The Brand Box does not sell, rent, or trade your personal information.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment processors
  • Delivery and courier partners
  • Website hosting and technical service providers
  • Website analytics or service providers
  • Customer support services

Information is shared only when reasonably necessary to provide our products and services or comply with legal obligations.

6. Order & Delivery Information

When you place an order, we may use your name, phone number, address, and order details to process and deliver your purchase.

Your necessary information may be provided to delivery partners so that your order can be delivered to the address you have provided.

7. Data Security

We take reasonable steps to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Customers should also take appropriate precautions when sharing personal information online.

8. Third-Party Links

Our website may contain links or integrations to third-party websites and services.

The Brand Box is not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

9. Marketing Communications

If you have opted to receive promotional communications from us, we may contact you regarding new products, special offers, promotions, or other updates.

You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option where available.

10. Data Retention

We retain personal information only for as long as reasonably necessary to process orders, provide customer support, maintain business records, comply with legal requirements, resolve disputes, and protect our legitimate business interests.

When information is no longer required, we may securely delete or anonymize it where appropriate.

11. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where applicable
  • Withdraw consent for marketing communications
  • Ask how your information is collected and used
  • Raise questions or concerns about the handling of your information

To make a privacy-related request, please contact us using the details below.

12. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.

13. Changes to This Privacy Policy

The Brand Box may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.

Any updates will be published on this page with a revised effective date. We encourage customers to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact The Brand Box:

Phone:
+92 329 9224242

Email:
info@thebrandbox.pk

Address:
22C, 14th Street, DHA Phase 5, Karachi, 75500, Pakistan